Overview of Company Customer Sentiment Analysis in May
D&D Maintenance has a mixed but generally positive track record across reviews spanning 2015–2023. Professionalism is the most-mentioned dimension and is dragged down significantly by two serious negative reviews: one describing a complete failure to show up for multiple scheduled appointments, and another describing rude, callous behavior by a worker toward a customer on the street. The positiv... Read more
D&D Maintenance has a mixed but generally positive track record across reviews spanning 2015–2023. Professionalism is the most-mentioned dimension and is dragged down significantly by two serious negative reviews: one describing a complete failure to show up for multiple scheduled appointments, and another describing rude, callous behavior by a worker toward a customer on the street. The positive reviews consistently praise timeliness, friendliness, and pleasant interactions, but the no-show pattern is a meaningful reliability concern. Pricing is mentioned favorably in a small number of reviews, with terms like 'fair' and 'competitively priced' used. Project completion scores reflect that most jobs described were completed successfully and on time, but the repeated no-show incident in one review is a direct completion failure that cannot be ignored. Experience scores are moderately positive, with reviewers citing knowledgeability and technical competence across electrical and plumbing tasks. Read less