Ball’s Plumbing

Ball's Plumbing has a loyal base of long-term repeat customers who consistently praise their friendliness, responsiveness, and fair pricing, which drives positive scores across most dimensions. However, the review set contains several serious negative experiences that meaningfully drag down the scores — including a no-show after a confirmed appointment, allegations of dishonest diagnostics, a ru... Read more

Ball's Plumbing has a loyal base of long-term repeat customers who consistently praise their friendliness, responsiveness, and fair pricing, which drives positive scores across most dimensions. However, the review set contains several serious negative experiences that meaningfully drag down the scores — including a no-show after a confirmed appointment, allegations of dishonest diagnostics, a rude plumber, and a job that was abandoned mid-project with no follow-up calls returned for weeks. Professionalism and project completion scores are notably penalized because these failures are specific, credible, and recurring across multiple reviewers and time periods. Pricing and experience scores are more favorable, as the negative reviews rarely challenged those dimensions directly. The mixed record across 15 reviews spanning nearly a decade suggests inconsistent service quality rather than a uniformly excellent or uniformly poor contractor. Read less