Roto-Rooter Plumbing and Drain Service

Roto-Rooter receives broadly positive marks for professionalism and responsiveness, with many reviewers praising technicians by name for being courteous, communicative, and prompt. However, pricing is a persistent and significant concern — multiple reviewers explicitly describe charges as too high, and several serious complaints involve deceptive billing practices, failure to honor refunds, and ... Read more

Roto-Rooter receives broadly positive marks for professionalism and responsiveness, with many reviewers praising technicians by name for being courteous, communicative, and prompt. However, pricing is a persistent and significant concern — multiple reviewers explicitly describe charges as too high, and several serious complaints involve deceptive billing practices, failure to honor refunds, and hidden fees that substantially drag down the pricing dimension. Project completion is mixed: the majority of jobs were finished satisfactorily, but there are notable failures including a job left unresolved for months, work not up to code, and a case where the wrong equipment was brought requiring a second day. Experience scores moderately well overall, with many technicians demonstrating solid diagnostic skills, though a few reviews describe technicians unable to solve the problem or recommending unnecessary work. The score reflects a contractor with genuine strengths in responsiveness and customer interaction but meaningful and recurring weaknesses in pricing transparency and job completion reliability. Read less