Pipes & Plugs

The reviews for Pipes and Plugs paint a predominantly negative picture across all four scored dimensions. Professionalism is severely damaged by multiple accounts of poor communication, dismissive attitudes, staff with unprofessional appearance, and a complete failure to return calls or escalate complaints to ownership. Pricing is a major concern, with multiple reviewers citing charges far above c... Read more

The reviews for Pipes and Plugs paint a predominantly negative picture across all four scored dimensions. Professionalism is severely damaged by multiple accounts of poor communication, dismissive attitudes, staff with unprofessional appearance, and a complete failure to return calls or escalate complaints to ownership. Pricing is a major concern, with multiple reviewers citing charges far above competitor quotes, billing for incomplete work, and one reviewer paying $2,600 for a problem that should have cost $300. Project completion is the most damaging dimension, with repeated accounts of abandoned work, unfinished jobs, exposed electrical hazards around children, and a plumbing job that required multiple return visits without resolution. Experience scores slightly higher due to a small number of positive reviews praising quality workmanship, but these are outweighed by accounts of incorrect wiring, improper pump installation, and misdiagnosis of plumbing problems. Read less