Kent’s Plumbing

This contractor exhibits severe and consistent professionalism failures across multiple dimensions. Eight reviews explicitly document unprofessional conduct including rude office staff, abusive language toward customers, unsafe driving, and dismissive attitudes toward legitimate complaints. Project completion is compromised by faulty workmanship (flooded homes, damaged fixtures, poor installation ... Read more

This contractor exhibits severe and consistent professionalism failures across multiple dimensions. Eight reviews explicitly document unprofessional conduct including rude office staff, abusive language toward customers, unsafe driving, and dismissive attitudes toward legitimate complaints. Project completion is compromised by faulty workmanship (flooded homes, damaged fixtures, poor installation quality) documented in seven reviews. Pricing concerns emerge in one detailed account of attempted cash-under-the-table billing at inflated rates. While four positive reviews praise timely work and community involvement, they are substantially outweighed by serious failures in execution, customer service, and accountability. The contractor's willingness to ban customers rather than resolve issues and staff behavior (hanging up on customers, personal attacks) represent critical professionalism deficits. Read less