Tom Drexler

Tom Drexler Plumbing, Heating, Cooling & Electric receives a critically low WW Score of 24.8, driven by severe deficiencies across all four dimensions. The company exhibits pervasive professionalism failures including chronic no-shows, missed appointments, poor communication, and unprofessional staff behavior. Pricing is the most damaging dimension, with overwhelming evidence of systematic overcha... Read more

Tom Drexler Plumbing, Heating, Cooling & Electric receives a critically low WW Score of 24.8, driven by severe deficiencies across all four dimensions. The company exhibits pervasive professionalism failures including chronic no-shows, missed appointments, poor communication, and unprofessional staff behavior. Pricing is the most damaging dimension, with overwhelming evidence of systematic overcharging, deceptive sales tactics targeting seniors, and inflated estimates 3-10x higher than competitors. Project completion is severely compromised by incomplete work, abandoned jobs, and failure to honor commitments. While some technicians demonstrate competence, the company's pattern of misdiagnosis, unnecessary upsells, and commission-driven sales practices undermines trust in their technical expertise. The few positive reviews (approximately 8 five-star ratings) are vastly outweighed by 70+ one-star reviews documenting fraud, negligence, and predatory business practices. Read less