Thompson Bros Plumbing

This contractor shows mixed performance across dimensions. Professionalism is the primary concern, with recent reviews (2024) highlighting scheduling failures and lack of proactive communication—a technician failed to arrive without advance notice, and another left mid-job without prior disclosure of travel charges. Pricing feedback is divided: some customers report fair value and coming under e... Read more

This contractor shows mixed performance across dimensions. Professionalism is the primary concern, with recent reviews (2024) highlighting scheduling failures and lack of proactive communication—a technician failed to arrive without advance notice, and another left mid-job without prior disclosure of travel charges. Pricing feedback is divided: some customers report fair value and coming under estimate, while one recent review (2024) flagged a $475 charge for a simple repair as excessive, particularly when labor time for supply runs was charged without upfront disclosure. Project completion appears adequate when work is performed, though the 2024 no-show incident raises reliability questions. Experience and workmanship are praised in older reviews, with customers noting quality work and helpful advice. However, the recency of negative feedback and the pattern of communication failures significantly impact overall trustworthiness. Read less