Find Nearby Plumbers In Louisville/Jefferson County, Kentucky

O'Mary Plumbing has a small but mixed review set. On the positive side, two reviews highlight strong pricing value — one customer was charged a third of a competitor's quote, and another saved $900 on a water heater installation — while a third review explicitly calls them overpriced, creating meaningful tension in the pricing dimension. Project completion is the most consequential dimension given its weight: three reviews describe successful, timely job completion (including a difficult 30-year-old valve repair two other plumbers failed to fix), but one review explicitly states the job was not completed and a second plumber had to be called, which significantly drags this score down. Professionalism signals are generally positive — politeness, speed, and preparedness are mentioned — but the one negative review cites unreliability, preventing a high score. Experience scores moderately well based on the technically impressive valve repair, though only two reviews speak to skill level directly.

• Very small sample size of only 4 reviews — WW Score should be treated as highly preliminary and not representative of consistent performance.
• Two of the four reviews are more than 6 years old (2014 and 2017) and one is from 2017; only one review is within the past 12 months (2023-12). Recency weighting significantly limits reliability.
• The 2023 negative review (1-star) directly contradicts the positive reviews on both pricing and project completion — this conflict cannot be resolved with so few data points and warrants caution.
• No fake review patterns detected — reviews vary in detail, tone, rating, and specificity, which is a positive signal for authenticity.

This WW Score is based on only 4 reviews spanning nearly a decade, with significant recency gaps and one directly contradictory negative review, making it insufficient to draw confident conclusions about current service quality — treat with caution until more recent reviews are available.

Three of four reviews are strongly positive, praising responsiveness, polite technicians, fair pricing, and solid workmanship including a tankless water heater installation. However, one detailed 1-star review describes serious scheduling failures, poor time management, and two staff members behaving unprofessionally on the phone — including hanging up on a customer — which meaningfully drags down professionalism and project completion scores. Pricing feedback is limited to two reviews but both are favorable, with one reviewer noting a competitor quoted $17,000 versus a presumably far lower Proflow price. Overall the score reflects a company with genuine strengths but a documented pattern of operational and customer service breakdowns that cannot be ignored.

• Small sample size of only 4 reviews — WW Score should be treated as preliminary and not fully reliable.
• Three of the four reviews are dated 2017–2021, with the most recent being October 2021. No reviews from the past 12 months were provided, so current service quality is unknown.
• The single 1-star review is highly specific and credible, naming individual employees and describing a multi-day timeline of failures. It carries significant weight despite being one review.
• The three positive reviews are individually distinct and specific enough to not raise fake review concerns, but the absence of any negative detail in them warrants mild caution.

This WW Score is based on only 4 reviews, all older than 12 months, and should be considered LOW reliability — sufficient to indicate general tendencies but not enough to draw firm conclusions about current service quality.

Becht/Givens has a long-standing customer base with many loyal multi-year clients who praise individual technicians and sales representatives by name, reflecting genuine positive experiences. However, the review set contains a meaningful cluster of serious negative reviews describing misdiagnosis, abandoned jobs, undisclosed fees, failure to follow through on callbacks, and leaving customers without heat or AC for extended periods — these are not minor complaints and significantly drag down all four dimensions. Pricing is the weakest dimension, with multiple reviewers explicitly citing quotes 2–3x higher than competitors, hidden fees, and pressure sales tactics, offset only partially by reviews praising fair and transparent pricing. Project completion is also notably inconsistent, with several reviews describing incomplete work, no-shows, and jobs left unresolved for days. Professionalism scores moderately due to a split between many reviews praising courteous and punctual technicians and several describing poor communication, missed appointment windows, and unresponsive management.

• Approximately 10 reviews contain only 'unknown', a single period, 'great', 'See above', or 'Please see above' with no substantive content — these were excluded from dimension scoring as they provide no usable data.
• Several reviews are from 2006–2013 and reflect a different ownership/management era (pre and post Service Experts acquisition); these older reviews may not reflect current service quality and were given reduced weight.
• Only 4 reviews are dated within the past 12 months (2023–2024), limiting recency confidence. The most recent negative review (July 2023) describes an 8-day AC outage with no resolution, which is a serious flag.
• Multiple reviews describe a pattern of misdiagnosis followed by high-cost replacement quotes that were contradicted by second opinions — this is a recurring and specific concern across different years and technicians, suggesting a possible systemic upselling issue rather than isolated incidents.
• One review explicitly names a technician (Jerome) as being associated with high-pressure sales and prices 2–3x competitors. Another describes a $4,000–$5,000 quote for a unit that needed a $30 capacitor. These are specific, credible, and corroborated by other reviewers.
• Undisclosed late-hour fees were reported in at least one detailed review, with the customer stating billing never followed up after a complaint — this is a transparency and project completion concern.
• No fake review patterns detected; reviews vary substantially in length, tone, detail, and rating, and negative reviews contain specific names, dates, and circumstances consistent with genuine experiences.

This WW Score of 68.4 is based on a large and diverse review set spanning many years and carries HIGH statistical confidence in its dimensions, but consumers should weigh the recency gap heavily — only 4 reviews are from 2023–2024, and the most recent substantive negative review describes a serious service failure, meaning current service quality cannot be fully confirmed from this data alone.

Lewis Plumbing demonstrates strong technical expertise and workmanship (78.5/100), with many customers praising skilled technicians and quality repairs. Professionalism is moderate (72.5/100), with consistent mentions of punctuality and friendly staff, but significant communication and responsiveness issues undermine this score. Project completion is problematic (71.0/100), with numerous reports of missed appointments, incomplete work, and poor follow-through. Pricing is the most critical weakness (52.0/100), with extensive complaints about high hourly rates ($120-$150+), inflated markups on parts (200-400%), travel time charges, and lack of transparent estimates. The company shows a stark divide between positive recent reviews (2025) and negative historical patterns, suggesting either recent operational changes or review manipulation.

• POTENTIAL FAKE REVIEW PATTERN: Recent reviews (June 2025 and May 2025) show suspiciously uniform 5-star ratings with generic praise and minimal specificity. Multiple reviews use nearly identical phrasing ('fantastic,' 'professional,' 'highly recommend') without substantive detail. This contrasts sharply with older, more detailed reviews.
• SEVERE PRICING COMPLAINTS: 42 mentions of pricing issues reveal systematic overcharging practices including: hourly rates of $120-$150+, 200-400% markups on parts, charges for travel time, $1 minimum charges, and lack of upfront estimates. Multiple customers report feeling 'gouged' or 'cheated.'
• COMMUNICATION & RESPONSIVENESS CRISIS: Extensive pattern of unanswered calls, unreturned voicemails, missed appointments, and no-shows, particularly with American Home Shield (AHS) warranty work. This appears to be a systemic office management issue.
• QUALITY CONTROL INCONSISTENCY: While many reviews praise workmanship, others report incomplete repairs, incorrect installations (reversed water lines, upside-down valves), and multiple return visits to fix initial errors.
• AMERICAN HOME SHIELD PATTERN: Disproportionate number of negative reviews from AHS customers, suggesting the company may deprioritize warranty work or have poor coordination with AHS.
• RECENCY BIAS ALERT: 25+ reviews from 2025 and late 2024 are predominantly 5-star with minimal detail, while 2020-2023 reviews are more balanced and detailed. This temporal clustering warrants skepticism about recent ratings.
• OWNER ACCOUNTABILITY: Multiple reviews cite owner (Martin/Matthew) as defensive, unwilling to admit fault, and dismissive of customer concerns. One customer reported owner threatened legal action over a legitimate complaint.

This WW Score of 68.2 should be treated with MODERATE-TO-HIGH caution: while the score reflects genuine data from 152 reviews, the recent clustering of suspiciously generic 5-star reviews (2025) suggests possible manipulation, and the stark historical pattern of communication failures and pricing complaints indicates systemic operational issues that may not be fully captured by the recent positive surge. Customers should independently verify current service quality and request detailed written estimates before engaging this company.

Jarboe's demonstrates mixed performance across all dimensions. While technicians are frequently praised for professionalism, punctuality, and politeness (72.5/100), the company is severely hampered by widespread pricing concerns, scoring only 45/100. Numerous reviews document aggressive upselling, inflated quotes, and charges far exceeding competitor estimates—often by thousands of dollars. Project completion is moderate (68/100), with some customers reporting incomplete work, failed follow-ups, and scheduling issues. Technical experience is solid (70/100), though marred by instances of misdiagnosis and unnecessary repairs. The company's acquisition by True Home appears to have degraded service quality significantly. Recent reviews (2020-2025) are substantially more negative than older reviews, indicating declining performance.

• CRITICAL: Systematic pricing abuse pattern. Multiple reviews document quotes 3-10x higher than competitors for identical work (e.g., $5,500 HVAC repair vs. $65 actual fix; $1,900 condenser motor vs. $660 elsewhere; $2,500 water heater vs. $1,100 competitor). This is not isolated—it appears structural.
• CORPORATE ACQUISITION IMPACT: Company was acquired by True Home/TrueHome. Reviews consistently note service degradation post-acquisition. Pre-2013 reviews are predominantly 5-star; post-2013 reviews show sharp decline in quality and trustworthiness.
• PREDATORY UPSELLING: Multiple credible accounts of technicians recommending unnecessary repairs, using high-pressure sales tactics, and refusing to honor advertised coupons or warranties. Pattern suggests training in aggressive sales over honest diagnosis.
• WARRANTY VIOLATIONS: Multiple customers report company refusing to honor stated warranties or using technicalities (e.g., dirty filter) to void coverage. One customer documented $5,500 unnecessary repair recommendation that was later fixed for $65 by competitor.
• SCHEDULING FAILURES: Numerous no-shows, missed appointments, and failure to reschedule. Some customers waited 2+ months for service or were told they were outside service area despite being on company's service map.
• DIAGNOSTIC INCOMPETENCE: Several reviews document technicians misdiagnosing problems (e.g., claiming broken wire was bad board; switching AC wires causing failure; recommending furnace replacement when issue was simple wire connection). One customer's father (HVAC professional) confirmed Jarboe's diagnosis was completely wrong.
• DAMAGE AND LIABILITY: At least two reviews document company causing damage (broken shower snake left in line; cracked toilet; mold under house from improper pipe installation) and refusing to take responsibility or honor verbal agreements to fix mistakes.
• ELDERLY EXPLOITATION: Multiple reviews explicitly mention company targeting elderly customers with inflated quotes and refusing callbacks. One review states company 'takes advantage of the elderly.'
• FAKE REVIEW RISK: Approximately 15-20 reviews are suspiciously generic (e.g., 'Great service,' 'They're Cool :)', 'Fine. No complaints. A a a a a a a.') with no specifics. These appear to be placeholder or low-effort positive reviews, reducing confidence in overall rating distribution.
• RECENCY BIAS: Most negative reviews are from 2020-2025 (recent). Most positive reviews are from 2013-2019 (older, pre-True Home acquisition). This temporal pattern strongly suggests genuine service decline, not random variation.
• MAINTENANCE PLAN SCAMS: Multiple customers report being sold maintenance plans that are never honored, with technicians failing to show up for scheduled visits and company refusing refunds.

This WW Score of 62.8 should be trusted with HIGH confidence due to large sample size (150 reviews) and consistent patterns across dimensions. However, the score masks a critical finding: Jarboe's appears to operate a systematic pricing abuse model targeting unsuspecting customers, particularly the elderly. While individual technicians are often professional and courteous, the company's business practices—aggressive upselling, inflated quotes, warranty violations, and post-acquisition service degradation—make it unreliable and potentially predatory. Customers should obtain multiple independent quotes before engaging this company and should be extremely skeptical of any diagnosis or repair recommendation.

Jarboe's demonstrates inconsistent performance across all dimensions. While professionalism scores reasonably well (72.5) with many reviews praising punctual, courteous technicians, the company is severely hampered by pervasive pricing concerns (38.0), with numerous customers reporting dramatically inflated quotes, hidden charges, and aggressive upselling tactics. Project completion is problematic (68.0), with multiple reports of incomplete work, unresolved issues, and poor follow-through on callbacks. Technical experience is moderate (71.0), with skilled individual technicians offset by questionable diagnostic practices and recommendations for unnecessary repairs. The company's reputation is heavily damaged by allegations of scam-like behavior, particularly regarding HVAC system diagnostics and warranty manipulation.

• CRITICAL PRICING PATTERN: At least 15 reviews explicitly describe pricing as predatory, with quotes 2-4x higher than competitors for identical work. Examples include $5,500 HVAC repair vs. $65 actual fix, $1,900 condenser motor vs. $660 elsewhere, $831 faucet replacement vs. $7.99 part, $246 per toilet replacement.
• DIAGNOSTIC INTEGRITY CONCERN: Multiple reviews (at least 6) describe technicians recommending expensive repairs that were either unnecessary or vastly overpriced. Pattern includes furnace heat exchanger 'holes' that didn't exist, $7,000 filter tract relocation, and $5,500 damage from dirty filter.
• WARRANTY MANIPULATION: Two detailed reviews describe deceptive warranty practices—10-year warranty voided for minor filter neglect, warranty terms not disclosed upfront, and warranty only valid with paid annual service.
• INCOMPLETE WORK: At least 4 reviews report unfinished jobs, abandoned work, or issues that recurred shortly after service visits.
• CUSTOMER SERVICE FAILURES: Multiple reports of unresponsive management, unanswered calls, rude staff, and refusal to honor coupons or provide credits for poor work.
• RECENCY NOTE: Most negative reviews are from 2015-2022, but recent reviews (May-June 2025) show both strong 5-star praise and serious complaints, indicating ongoing inconsistency.
• POTENTIAL FAKE REVIEW PATTERN: Several recent 5-star reviews (May 26, May 12, April 10) are either blank or contain generic praise with minimal detail. However, this is balanced by detailed positive reviews with specific technician names and concrete examples, so confidence in fake review detection is LIMITED.
• QUALITY VARIANCE: Stark contrast between individual technician performance—some (Drew, Amir, Tristan, Ron Taylor, Shane) receive consistent praise; others are described as dishonest or incompetent. Suggests quality control issues.

This WW Score of 62.8 is reliable and should be trusted as a cautionary indicator. The score is based on 60 reviews with HIGH confidence in pricing and professionalism dimensions. However, the company exhibits a troubling pattern of aggressive upselling, inflated quotes, and diagnostic practices that customers perceive as dishonest. While individual technicians are often professional and skilled, systemic issues with pricing transparency, warranty terms, and management responsiveness create substantial risk for consumers. Scores above 70 in professionalism and experience are offset by a critically low pricing score (38.0) driven by overwhelming evidence of overcharging. Prospective customers should obtain multiple quotes and verify diagnoses independently before engaging Jarboe's services.