Overview of Company Customer Sentiment Analysis in May
Onsite Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one recent 2024 review highlights strong problem-solving, fair pricing, and going above and beyond for a customer, and two older reviews praise courteous, competent service. However, these positives are significantly offset by serious negative reviews: one documents a clear code violation causing prop... Read more
Onsite Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, one recent 2024 review highlights strong problem-solving, fair pricing, and going above and beyond for a customer, and two older reviews praise courteous, competent service. However, these positives are significantly offset by serious negative reviews: one documents a clear code violation causing property damage and sloppy workmanship across multiple installations, another describes a technician unable to diagnose and resolve a recurring HVAC issue after multiple visits, and one review raises alarming professionalism concerns. Project completion and experience scores are dragged down substantially by documented failures to resolve problems, improper installations, and ignored warranty claims. Pricing scores modestly positive overall but the sample is small. Read less