Crestwood Plumbing

Crestwood Plumbing's review record is heavily mixed, with a significant cluster of serious negative experiences dragging scores down across all dimensions. Professionalism is a major concern, with multiple reviews citing the owner cursing at customers, technicians arguing with clients, no-shows without notice, and poor communication — offset only partially by a handful of older reviews praising ... Read more

Crestwood Plumbing's review record is heavily mixed, with a significant cluster of serious negative experiences dragging scores down across all dimensions. Professionalism is a major concern, with multiple reviews citing the owner cursing at customers, technicians arguing with clients, no-shows without notice, and poor communication — offset only partially by a handful of older reviews praising punctuality and friendliness. Pricing is the weakest dimension, with three separate reviews explicitly alleging price inflation, bait-and-switch quoting, and outright attempts to upsell unnecessary work, against only two reviews praising fair or accurate pricing. Project completion is severely impacted by reviews describing abandoned work, unresolved repairs after multiple visits, property damage left unaddressed, and broken promises to return — though a few older reviews describe quick, complete service. Experience scores slightly higher due to some positive reviews noting competent workmanship, but is undermined by accounts of incorrect water heater installations, misdiagnosis, and an inability to solve problems after three attempts. The majority of positive reviews are from 2006–2013, while the most recent reviews (2021–2024) are predominantly negative, suggesting a meaningful decline in service quality over time. Read less