Brian Scroggins Plumbing & Drain Cleaning

The review corpus reveals a deeply polarized contractor profile with a significant volume of serious complaints that drag all four dimensions down substantially. Pricing is the most damaged dimension, with at least 10 reviews explicitly describing excessive charges, opaque pricing structures, bait-and-switch billing, marked-up parts, unexplained after-hours fees, and refusal to provide transparent... Read more

The review corpus reveals a deeply polarized contractor profile with a significant volume of serious complaints that drag all four dimensions down substantially. Pricing is the most damaged dimension, with at least 10 reviews explicitly describing excessive charges, opaque pricing structures, bait-and-switch billing, marked-up parts, unexplained after-hours fees, and refusal to provide transparent quotes — against only a handful of positive pricing mentions. Professionalism suffers from repeated reports of late or missed appointments, failure to return calls, refusal to provide documentation, and high-pressure sales tactics, partially offset by several reviews praising politeness and communication. Project completion is seriously undermined by one review describing outright job abandonment, another describing a toilet left improperly seated causing subsequent water damage with no accountability, and a pattern of follow-through failures — though some reviews do confirm jobs were finished. Experience scores modestly higher as the technical work, when completed, was generally described as functional, but the 30-day-only warranty on a major repair and the hot water heater fuse incident raise legitimate competency concerns. Read less