Blackburn & Davis

Blackburn and Davis receives overwhelmingly negative reviews across nearly all dimensions, with the vast majority of reviewers reporting serious concerns. Professionalism is the most heavily criticized area, with multiple reviewers describing rude management, poor communication, scheduling failures, dismissive responses to complaints, and a pattern of demeaning customers who raise billing disputes... Read more

Blackburn and Davis receives overwhelmingly negative reviews across nearly all dimensions, with the vast majority of reviewers reporting serious concerns. Professionalism is the most heavily criticized area, with multiple reviewers describing rude management, poor communication, scheduling failures, dismissive responses to complaints, and a pattern of demeaning customers who raise billing disputes. Pricing is a consistent flashpoint, with numerous reviewers citing hidden charges (truck fees, travel time billed from the office), charges that exceeded phone quotes, and bills sent for work that was incomplete or not performed. Project completion is poor, with multiple reviews describing unfinished work, improperly installed fixtures, missed items requiring callbacks, and refusals to honor implied or explicit guarantees. Experience scores slightly higher due to a small number of positive reviews praising technical knowledge — notably the hydronic heating repair and the furnace emergency — but is undermined by reviews describing dangerous reassembly of equipment, incorrect diagnoses, and use of non-standard parts. The few positive reviews (4 out of 17) are significantly outweighed by the volume and specificity of negative accounts. Read less