Shelly Toles Plumbing

Shelly Toles Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistently high marks for professionalism (28 mentions, 85/100) and technical experience (18 mentions, 87/100). The company excels in punctuality, courtesy, communication, and workmanship quality across most reviews. However, project completion (78/100) and pricing (82/100) show more variab... Read more

Shelly Toles Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistently high marks for professionalism (28 mentions, 85/100) and technical experience (18 mentions, 87/100). The company excels in punctuality, courtesy, communication, and workmanship quality across most reviews. However, project completion (78/100) and pricing (82/100) show more variability, with notable failures including job abandonment after payment, no-shows without callback, and incomplete work. While the majority of reviews are highly positive and recent (concentrated in 2024-2025), the presence of serious negative incidents—particularly the 2025 review detailing ghosting after $2k payment and the 2024 no-show incident—significantly tempers confidence in consistency. The company's strength lies in responsive, skilled service delivery, but reliability gaps in follow-through and accountability present material concerns. Read less