Mr. Rooter Plumbing of Lexington, KY

Mr. Rooter of Lexington scores well on professionalism, with the large majority of reviewers praising courteous, communicative, and respectful technicians across many years of reviews. However, pricing is a significant and recurring weak point: multiple reviewers across different time periods explicitly describe feeling overcharged, blindsided by costs, or finding the same work done far cheaper el... Read more

Mr. Rooter of Lexington scores well on professionalism, with the large majority of reviewers praising courteous, communicative, and respectful technicians across many years of reviews. However, pricing is a significant and recurring weak point: multiple reviewers across different time periods explicitly describe feeling overcharged, blindsided by costs, or finding the same work done far cheaper elsewhere, dragging the pricing dimension down substantially. Project completion is mixed — most jobs are finished and many are resolved quickly, but there are notable failures including an abandoned estimate, a missed appointment, a technician who caused additional damage, and a collections threat sent without an invoice ever being provided. Technical experience is generally solid, with many reviewers praising knowledgeable diagnostics and efficient repairs, though a handful of reviews describe poor workmanship, unnecessary upselling, or misdiagnosis. The overall WW Score reflects a company with genuine service strengths undermined by consistent pricing complaints and occasional serious execution failures. Read less