Apollo Home

Apollo Home receives strongly polarized feedback across a very large review set. Professionalism scores moderately because while a large number of positive reviews praise individual technicians as courteous, friendly, and communicative, a significant and recurring body of negative reviews documents no-shows, appointment cancellations without notice, rude staff, high-pressure sales tactics, and tec... Read more

Apollo Home receives strongly polarized feedback across a very large review set. Professionalism scores moderately because while a large number of positive reviews praise individual technicians as courteous, friendly, and communicative, a significant and recurring body of negative reviews documents no-shows, appointment cancellations without notice, rude staff, high-pressure sales tactics, and technicians who hung up on customers or refused to provide supervisor information. Pricing is the single most damaging dimension: dozens of detailed negative reviews cite charges that are 3x to 10x competitor quotes for identical work, bait-and-switch promotional pricing, and a systematic pattern of upselling unnecessary repairs — including multiple credible accounts of technicians condemning functioning equipment to drive replacement sales. Project completion is mixed: many positive reviews confirm jobs were finished well and on time, but multiple serious negative reviews describe abandoned work, incomplete jobs, damage caused during service (flooding, broken outlets, yard destruction), and failure to honor callbacks or warranty commitments. Experience is similarly split: many reviewers praise individual technicians as skilled and knowledgeable, but a meaningful number of negative reviews describe rookie mistakes, misdiagnoses, and work that failed inspection or required correction by other companies. Read less