Shane Elmore Plumbing

Shane Elmore Plumbing shows a deeply polarized review pattern with stark contrasts between highly satisfied and severely dissatisfied customers. Professionalism scores critically low due to documented instances of poor communication (5-day callback delay, undisclosed travel charges), unprofessional behavior (deliberately walking into customer, dismissive owner response), and inconsistent service q... Read more

Shane Elmore Plumbing shows a deeply polarized review pattern with stark contrasts between highly satisfied and severely dissatisfied customers. Professionalism scores critically low due to documented instances of poor communication (5-day callback delay, undisclosed travel charges), unprofessional behavior (deliberately walking into customer, dismissive owner response), and inconsistent service quality. Pricing is a major concern with multiple complaints about excessive charges, hidden fees, and poor value relative to work performed. Project completion is mixed—some jobs are completed well and on-time, but others require costly callbacks or fail to address root causes. Technical experience varies significantly; while some reviews praise thorough diagnostics and problem-solving, others document incomplete repairs (stem seat not replaced) and work that created additional problems. The company's responsiveness to complaints appears poor, with management failing to address legitimate concerns. Read less