Neal Harris Service Experts

Neal Harris Service Experts presents a deeply split profile: individual technicians are frequently praised for professionalism, friendliness, punctuality, and technical knowledge — with dozens of named techs (AJ, Delaney, Andre, Brandon, Chris Hovde, Jeffrey, etc.) receiving glowing commendations. However, the company is severely dragged down by a substantial and consistent pattern of negative r... Read more

Neal Harris Service Experts presents a deeply split profile: individual technicians are frequently praised for professionalism, friendliness, punctuality, and technical knowledge — with dozens of named techs (AJ, Delaney, Andre, Brandon, Chris Hovde, Jeffrey, etc.) receiving glowing commendations. However, the company is severely dragged down by a substantial and consistent pattern of negative reviews spanning multiple years, covering predatory upselling and misdiagnosis, billing fraud and unauthorized charges, the Advantage Program being described repeatedly as a financial scam, and chronic no-show or missed appointment failures. Pricing is a major liability: numerous reviewers explicitly describe being quoted thousands of dollars for repairs that other companies completed for under $300-$400, and the Advantage Program is called out as deceptive and exploitative across many independent reviews. Project completion is mixed — while many installations and repairs are completed successfully, there are documented cases of abandoned work, faulty installations requiring multiple return visits, unresolved warranty disputes, and units left non-functional after technician visits. The experience dimension scores moderately well due to the volume of positive technical feedback, but is tempered by multiple accounts of misdiagnosis and technicians who lacked basic knowledge. Read less