Overview of Company Customer Sentiment Analysis in May
All usable reviews are strongly negative and paint a consistent picture of serious deficiencies across every scored dimension. Project completion is the most critically impacted area, with one reviewer describing workers walking off a job site mid-task and leaving it unfinished for weeks with no communication, and another detailing code violations, improper installations, and work that had to be e... Read more
All usable reviews are strongly negative and paint a consistent picture of serious deficiencies across every scored dimension. Project completion is the most critically impacted area, with one reviewer describing workers walking off a job site mid-task and leaving it unfinished for weeks with no communication, and another detailing code violations, improper installations, and work that had to be entirely redone. Workmanship and experience scores are dragged down by accounts of code non-compliance, undertrained and unsupervised workers, improperly installed toilets, non-functional sinks, and a tankless water heater venting installation described as 'totally wrong' by a retired licensed master plumber. Professionalism scores are severely penalized by reports of an arrogant owner who deflects technical criticism, lack of communication when abandoning job sites, and refusal to follow client instructions. Pricing received only one mention, flagged as 'mysterious' and poor value, yielding a low-confidence but still negative score. Read less