Overview of Company Customer Sentiment Analysis in May
Every single review analyzed is a 1-star complaint describing serious misconduct, including abandoned jobs, refusal to return calls, broken agreements, and work that caused additional property damage. Multiple reviewers report paying large upfront deposits and receiving little to no completed work in return, with one reviewer noting a small claims court default judgment against the owner. The cont... Read more
Every single review analyzed is a 1-star complaint describing serious misconduct, including abandoned jobs, refusal to return calls, broken agreements, and work that caused additional property damage. Multiple reviewers report paying large upfront deposits and receiving little to no completed work in return, with one reviewer noting a small claims court default judgment against the owner. The contractor's workmanship was explicitly described as sub-par and damaging in multiple reviews, resulting in thousands of dollars in remediation costs for customers. Project completion is the lowest-scoring dimension, as virtually no reviewed job was finished as agreed, and the contractor repeatedly failed to return to address problems he caused. The overall picture across all four dimensions is one of a contractor with a consistent and serious pattern of failure. Read less