Reid Plumbing

Reid Plumbing's review set reveals a deeply divided customer base, with several glowing 5-star reviews offset by a significant number of serious 1-star complaints. Professionalism is the most-mentioned dimension and is heavily dragged down by multiple explicit accounts of the owner being rude, unresponsive, and dismissive — including a no-show appointment with no communication and a pattern of n... Read more

Reid Plumbing's review set reveals a deeply divided customer base, with several glowing 5-star reviews offset by a significant number of serious 1-star complaints. Professionalism is the most-mentioned dimension and is heavily dragged down by multiple explicit accounts of the owner being rude, unresponsive, and dismissive — including a no-show appointment with no communication and a pattern of never returning calls. Project completion is similarly damaged by a standout case where a customer endured over a year of failed appointments and incomplete HVAC work, and another where a technician never showed up at all. Pricing received a direct negative flag for advertising free estimates and then charging, which is a transparency violation. On the positive side, a handful of reviews do praise specific technicians (Cooper, Jesse) for being fast, knowledgeable, and courteous on smaller jobs, which keeps the experience score from bottoming out entirely. Read less