Overview of Company Customer Sentiment Analysis in September
The overwhelming majority of recent reviews describe serious failures across all dimensions. Professionalism is severely damaged by multiple accounts of rude, intimidating, and belittling behavior from the owner, including a deeply troubling gender-based comment made to a customer. Project completion is undermined by reports of a backwards pipe installation, repeated unnecessary HVAC service trips... Read more
The overwhelming majority of recent reviews describe serious failures across all dimensions. Professionalism is severely damaged by multiple accounts of rude, intimidating, and belittling behavior from the owner, including a deeply troubling gender-based comment made to a customer. Project completion is undermined by reports of a backwards pipe installation, repeated unnecessary HVAC service trips, and unresolved work that required other contractors to fix. Pricing and experience scores are dragged down by allegations of billing manipulation, scamming subcontractors, and incompetent HVAC installs costing customers thousands. The sole positive review is from 2018 and is now over five years old, making it far less relevant given the pattern of negative experiences documented in 2022 and 2023. Read less