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Johnson Plumbing demonstrates solid overall performance with a WW Score of 76.8, driven by strong technical expertise and generally reliable project completion. The company excels in experience and skill level (82.5), with numerous reviews praising knowledgeable technicians and quality workmanship. Professionalism scores well at 78.5, reflecting punctuality and courteous service across most engagements. However, pricing emerges as a significant weakness at 68.0, with recurring complaints about overcharges, unexpected bills, diagnostic fees, and quotes that exceed initial estimates. Project completion is reliable at 79.0, though some customers report incomplete work or callbacks needed. The company's long operational history and family ownership are assets, but pricing transparency and consistency remain persistent pain points.

• PRICING CONCERNS: 89 mentions of pricing issues reveal a pattern of customer dissatisfaction. Complaints include: unexpected additional charges weeks/months after service, diagnostic fees ($100-$126 for simple assessments), quotes that increase significantly on-site, hourly rates perceived as excessive ($118-$220/hr), and lack of itemized billing. Multiple customers report being charged for incomplete work or work that required callbacks.
• INCONSISTENT QUALITY: While many reviews praise specific technicians (Ken, Rodney, Brad, Eric, Jason), others report incompetent work from unnamed technicians, suggesting quality varies significantly by individual. Some customers had to hire second plumbers to redo work.
• BILLING DISPUTES: Multiple reviews (2023-2024) describe delayed invoicing (bills arriving 4+ months after service), surprise charges, and threats of collection action. One customer reported being billed for a service they were not supposed to pay for (GE warranty case).
• FOLLOW-UP FAILURES: Several reviews mention promised callbacks that never occurred, estimates that were never provided, and poor communication from dispatch/office staff.
• NEGATIVE OUTLIERS: 1-star reviews (approximately 25 total) cluster around pricing disputes, incomplete work, rude staff behavior, and failure to honor commitments. A few reviews suggest the company takes advantage of elderly customers and veterans.
• RECENCY NOTE: Most recent reviews (2025) are overwhelmingly positive (5-star), which contrasts sharply with 2020-2023 reviews that contain more critical feedback. This shift may indicate recent operational improvements or potential review manipulation. Recommend treating very recent reviews with moderate caution.
• POTENTIAL FAKE REVIEW PATTERN: Multiple empty reviews (no text, 5-star rating) and several generic single-word reviews ('Great!', 'Awesome', 'fine') appear throughout the dataset, particularly in 2025 and 2020-2021 clusters. This pattern is consistent with review padding, though not conclusive.

This WW Score of 76.8 is reliable for understanding Johnson Plumbing's overall performance, supported by 287 reviews with HIGH confidence across all dimensions. However, the score masks significant variability: the company delivers strong technical work and responsiveness but has persistent, well-documented pricing issues that materially impact customer satisfaction. Prospective customers should expect quality workmanship but should obtain detailed written estimates, confirm pricing before work begins, and request itemized invoices to mitigate financial risk. The recent surge in 5-star reviews warrants cautious interpretation.

KB Complete demonstrates strong professionalism and technical expertise, with technicians consistently praised for politeness, knowledge, and efficiency. However, pricing emerges as a significant weakness, with numerous customers reporting excessive charges, hidden fees, and what they perceive as predatory pricing practices—particularly on service calls, diagnostics, and parts markups. Project completion is generally solid, though some customers report incomplete work or follow-up issues. The company shows a stark divide: loyal, long-term customers report excellent service, while newer or one-time customers frequently report feeling overcharged or misled. Recent reviews (2025) are predominantly positive, but historical reviews reveal persistent pricing complaints and occasional service failures.

• PRICING PATTERN: 68 mentions of pricing issues reveal a consistent complaint pattern. Customers report: $89 diagnostic fees, excessive labor charges (e.g., $450 for 15-minute work, $700 for $350 job), parts marked up 5-10x cost, and hidden fees not disclosed upfront. This is the single largest complaint category.
• BAIT-AND-SWITCH ALLEGATIONS: Multiple reviews (2017-2024) describe misleading quotes, upselling tactics, and pressure to purchase unnecessary services or upgrades. Examples include recommending full furnace replacement when capacitor replacement would suffice.
• ELDERLY EXPLOITATION: At least 3 reviews explicitly mention the company taking advantage of elderly customers with inflated quotes or unnecessary work.
• DIAGNOSTIC FEE CONTROVERSY: Repeated complaints about $89 diagnostic fees that are not waived even if customer declines service, and confusion about whether fees apply to final bill.
• QUALITY INCONSISTENCY: Service quality varies significantly by technician. Some reviews praise specific technicians highly, while others report poor diagnostics or incomplete work from different technicians.
• RECENT REVIEW CLUSTERING: 2025 reviews (June and May) show almost exclusively 5-star ratings with generic praise. This clustering of identical-rating reviews from the same dates warrants scrutiny for potential review manipulation, though individual reviews contain specific details that suggest authenticity.
• HISTORICAL PATTERN: Negative reviews cluster in 2016-2019 and 2021-2024, with fewer complaints in 2025. This may reflect genuine improvement or review filtering.
• INCOMPLETE WORK: Several reviews report technicians leaving jobs unfinished, not verifying work before departure, or requiring multiple callbacks.
• SECOND-OPINION PATTERN: Numerous customers report getting second opinions and discovering KB Complete overcharged or misdiagnosed (e.g., recommending $3500 furnace replacement when $16 part was needed).

This WW Score of 72.8 is reliable but reflects a company with significant internal inconsistency. The HIGH confidence is based on 89-127 mentions per dimension across 200 reviews spanning 13 years. However, the score masks a critical bifurcation: KB Complete excels in professionalism and technical knowledge but has a well-documented pattern of aggressive pricing and upselling that disproportionately affects price-sensitive and elderly customers. The company appears to have improved in 2025, but historical data suggests caution is warranted, particularly for large projects or if you are unfamiliar with HVAC/plumbing pricing. Always obtain multiple quotes before engaging this company for major work.

This aggregated review set spans multiple companies operating under similar or related names (Action Plumbing, Astro Plumbing, Pirate Plumbing, and individual plumbers like Jeff Satterthwaite), which significantly complicates scoring and reduces reliability. The majority of reviews are positive and praise professionalism, punctuality, and communication, but a substantial minority of negative reviews describe serious failures including fire damage, abandoned work, misdiagnosis, property damage, dishonest billing practices, and chronic non-responsiveness — particularly in the context of American Home Shield warranty work. Pricing feedback is mixed: many reviewers found costs fair or competitive, while others reported inflated fees, hidden charges, and deceptive billing. Project completion is a notable weakness, with multiple reviews citing incomplete jobs, failed callbacks, and work that required correction by other plumbers. Experience scores are dragged down by documented cases of poor workmanship, incorrect diagnoses, and code violations, despite many reviews praising skilled technicians by name.

• MULTI-ENTITY CONCERN: Reviews appear to span multiple distinct businesses (Action Plumbing in multiple states/cities, Astro Plumbing, Pirate Plumbing, Jeff Satterthwaite Plumbing, and others). Scores reflect an aggregated pool that may not represent any single contractor accurately. Consumer should verify which specific entity they are evaluating.
• FAKE REVIEW INDICATORS: A significant number of reviews contain no text (rating only), particularly clustered around dates like 2024-06-09, 2022-06-10, 2021-06-10, and 2015. These blank 5-star reviews inflate the average rating and are treated as non-usable data. Additionally, some reviews use nearly identical phrasing across different dates, suggesting possible review padding.
• SERIOUS NEGATIVE INCIDENTS: At least one review describes Action Plumbing causing a fire that left four families homeless (2024-09-06), with the owner allegedly unresponsive. Another describes a bathtub installation so defective it required full drywall and tile replacement. A third describes a whole-house re-pipe job where lines were not flushed, causing debris damage throughout the home. These are severe outliers that materially affect trustworthiness.
• DUPLICATE REVIEW DETECTED: The review about Jake damaging a home during water heater installation (rating 1.0) appears verbatim on two separate dates (2024-06-09 and 2023-10-10). This duplication was counted only once for scoring purposes.
• AHS WARRANTY PATTERN: A recurring pattern of negative reviews involves American Home Shield (AHS) warranty assignments, where the contractor is accused of misdiagnosis, inflated modification fees, non-responsiveness, and claim denial manipulation. This pattern appears across multiple years and locations, suggesting a systemic issue with warranty work specifically.
• RECENCY NOTE: Reviews span from 2001 to 2025. Reviews older than 3 years (pre-2022) were given reduced weight. The most recent reviews (2024-2025) show a mixed but somewhat improved pattern for Astro Plumbing specifically, while Action Plumbing reviews remain mixed across the full date range.
• GEOGRAPHIC DISPERSION: Reviews reference locations including Las Vegas NV, Cleveland OH, Lawrence KS, Corpus Christi TX, Silsbee TX, Kaysville UT, Rhode Island, Indiana, and others. This strongly suggests these are reviews for multiple unrelated businesses sharing similar names, not a single contractor. The WW Score should be interpreted with extreme caution as a result.

This WW Score has LOW reliability for evaluating any single contractor because the review pool almost certainly aggregates multiple unrelated businesses operating under similar names across different states; consumers should independently verify the specific entity they intend to hire and seek reviews specific to that business's location and ownership before making a hiring decision.

Advanced Plumbing has a strong base of positive reviews praising responsiveness, professionalism, and technical skill across a wide range of jobs including water line replacements, water heater installs, and full repiping projects. However, a meaningful cluster of 1-star reviews — spanning multiple years and locations — raises serious concerns: recurring complaints include overcharging with non-itemized bills, pressure tactics, failure to return calls, incomplete or incorrect work, refusal to warranty poor workmanship, and in several cases hostile responses from ownership when customers raised concerns. Pricing is a particular weak point, with multiple reviewers citing unexpected charges, minimum fees for minimal work, and quotes dramatically higher than competitors. Project completion is also mixed, with several reviews describing jobs that required multiple return visits to correct errors, or work that was abandoned entirely. The positive reviews are numerous and often detailed, but the volume and specificity of negative reviews — including from experienced professionals in construction and architecture — prevent a high overall score.

• 35 reviews contain no text — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• Two reviews are near-identical duplicates with the same wording about being 'absolutely amazing' and 'super sharp on plumbing needs' posted under different dates (2022-09-23 and 2023-06-07). This may indicate a fake or recycled review.
• Two reviews are near-identical duplicates praising 'Eric and Jessica' and 'Fred' with nearly word-for-word identical text posted on different dates (2018-08-22 and 2019-06-08). This strongly suggests a fake or copy-pasted review and confidence in the positive review pool is reduced accordingly.
• The review corpus spans from 2010 to 2025 and appears to aggregate reviews from multiple businesses operating under the name 'Advanced Plumbing' across different states (Virginia, Florida, Oregon, Michigan, Missouri, California, Texas). Scores from geographically distinct businesses may not reflect a single contractor's performance.
• Several negative reviews describe the owner or staff becoming hostile, making harassing phone calls, or calling customers liars when complaints were raised — a significant red flag for business conduct.
• One negative reviewer with 50+ years of architectural experience describes deceptive practices including faulty leak detection, pressure to over-scope work, and an inadequate insurance report — this carries elevated credibility weight.
• A 2010 review describes a lawsuit over a billing dispute where the written estimate was $1,300 but the final bill was $4,300 — an extreme pricing discrepancy that was never resolved through mediation.
• Recency note: The majority of reviews with substantive text are from 2017–2025, with the most recent cluster from 2024–2025. Older reviews (pre-2016) were given reduced weight in scoring.

This WW Score carries HIGH data confidence due to the large volume of reviews, but the score itself should be interpreted cautiously given strong evidence that reviews may span multiple unrelated businesses sharing the same name, the presence of suspected duplicate/fake reviews, and a persistent pattern of serious complaints about billing practices, incomplete work, and hostile customer service responses that meaningfully offset the large volume of positive feedback.

Boyd Plumbing (now operating under Bonney Plumbing) presents a deeply mixed picture across its review history. Professionalism scores moderately well, with many reviewers praising individual technicians — particularly Eric, Colton, Jeremy, Zeb, and Jon — for punctuality, friendliness, and clear communication; however, this is offset by multiple complaints about poor office communication, missed appointments, and unresponsive management. Pricing is the most consistently criticized dimension, with numerous reviewers reporting quotes that were double or more than competitors, a fixed-cost pricing model perceived as exploitative, and charges that felt grossly disproportionate to the work performed. Project completion is mixed: many jobs were finished satisfactorily, but there are credible accounts of incomplete inspections, failed repairs, abandoned callbacks, and at least one case where a botched job caused significant downstream financial harm. Experience is similarly split — several technicians received high praise for skill and problem-solving, while others were described as inexperienced, unable to diagnose basic issues, and reliant on upselling rather than proper diagnostics. The acquisition by Bonney Plumbing appears to have coincided with a decline in service quality and a sharp increase in pricing complaints.

• PRICING CONCERN: Pricing complaints are pervasive and consistent across multiple independent reviewers spanning 2017–2023. Multiple reviewers report quotes 2x or more than competitors for identical work. This is a systemic pattern, not isolated incidents.
• FAKE REVIEW SUSPICION (MODERATE): Several 5-star reviews are brief, generic, and lack specific detail (e.g., 'Boyd is the best plumbing company out there no doubt. Always a great time when they are here'). One reviewer explicitly alleges that 5-star reviews are fake and that 1-star reviews are suppressed. Confidence in the positive review pool is reduced accordingly.
• RECENCY CONCERN: The most recent reviews (2022–2023) are predominantly negative and relate to the Bonney Plumbing acquisition period. The bulk of positive reviews date from 2018–2021. Scores may not reflect current service quality.
• SERIOUS COMPETENCE INCIDENT: One detailed review (July 2021) documents a technician who was unaware of a second heating element in a water heater, accidentally shorted the electrical system, and left without resolving the issue — billing nearly $900 for the failed attempt. This is a significant workmanship red flag.
• LEGAL/ETHICAL CONCERN: One reviewer (June 2022) documents a written assurance from Boyd that a sewer lateral was in good condition, when in fact only 40% was inspected. This resulted in approximately $30,000 in unexpected repair costs. The company allegedly refused to accept responsibility and did not return calls for multiple days.
• MANAGEMENT RESPONSIVENESS: Multiple reviewers report inability to reach managers, unreturned calls, and dismissive office staff — particularly in the post-Bonney acquisition period.
• ENTITY CHANGE NOTE: Boyd Plumbing was acquired by Bonney Plumbing. Several reviewers note the company now operates under both names. Reviews prior to the acquisition may not reflect current ownership, staffing, or pricing practices. This limits the reliability of older positive reviews.

This WW Score is based on a large review sample (72 reviews) spanning 2016–2023 and carries HIGH statistical confidence in terms of volume, but the score should be interpreted cautiously given credible fake review allegations, a significant entity change mid-period, a clear downward trend in recent reviews, and serious documented incidents involving incompetence, misrepresentation, and pricing exploitation.

Randy receives consistently strong praise across all four scored dimensions, with every reviewer highlighting his responsiveness, punctuality, and friendly demeanor — driving a high professionalism score. Project completion is also well-supported, with multiple reviewers describing complex drain and sewer issues being fully resolved, often with proactive follow-through such as calling back early or sourcing parts on the spot. Experience is backed by five reviews noting skilled diagnosis, problem-solving, and practical advice on prevention. Pricing is mentioned in only two reviews, both positively — one reviewer explicitly noted Randy talked them out of expensive unnecessary fixes, and another called him fairly priced — but the limited mention count keeps confidence low for that dimension.

• All 6 reviews are 5-star ratings with no negative feedback of any kind — this warrants mild caution, though the reviews do contain specific details and varied language that reduce the likelihood of fabrication.
• Review recency concern: 4 of 6 reviews are more than 7 years old (2015–2017), with only 2 reviews from the past 3 years (2022). The score may not reflect current service quality.
• Small sample size of 6 reviews limits statistical reliability. WW Score should be treated as directionally positive but not definitive.

This WW Score is directionally trustworthy given the specificity and variety of the reviews, but should be treated with moderate caution due to the small sample size and the fact that the majority of reviews are significantly outdated.