Total Plumbing

Total Plumbing exhibits a deeply polarized review pattern with stark contrasts between positive and negative experiences. Positive reviews (primarily from 2016-2025) consistently praise Ruben's professionalism, fair pricing, and quality workmanship. However, negative reviews (concentrated in 2017-2019, with some recent exceptions) reveal serious systemic issues: incomplete work, aggressive upselli... Read more

Total Plumbing exhibits a deeply polarized review pattern with stark contrasts between positive and negative experiences. Positive reviews (primarily from 2016-2025) consistently praise Ruben's professionalism, fair pricing, and quality workmanship. However, negative reviews (concentrated in 2017-2019, with some recent exceptions) reveal serious systemic issues: incomplete work, aggressive upselling tactics (particularly with AHS warranty claims), missed appointments, poor communication, and lack of accountability. Project completion is the weakest dimension, with multiple reports of abandoned jobs, callbacks that weren't honored, and work requiring correction by other plumbers. Pricing concerns center on undisclosed fees and inflated charges for standard services. The company's heavy reliance on home warranty referrals correlates with complaints about aggressive add-on charges. Read less