Jones Plumbing

Jones Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and technical skill, with numerous customers praising owner Tim Jones and crew members for reliability and courteous service. However, pricing emerges as a notable weakness, with multipl... Read more

Jones Plumbing demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and solid project completion rates. The company excels in responsiveness, punctuality, and technical skill, with numerous customers praising owner Tim Jones and crew members for reliability and courteous service. However, pricing emerges as a notable weakness, with multiple customers citing excessive labor charges, deceptive practices (3% debit card fees, undisclosed estimate charges), and concerns about overpricing relative to work performed. Several negative reviews from 2023 and earlier years document serious issues including incomplete work, poor follow-up, and customer service failures that suggest inconsistency in operational standards. Read less