Brown Plumbing

Brown Plumbing presents a deeply polarized review profile. A substantial portion of positive reviewers praise individual technicians by name, highlight same-day responsiveness, and describe friendly, professional interactions — suggesting the company is capable of excellent service. However, an equally substantial and persistent body of negative reviews spanning over a decade consistently allege... Read more

Brown Plumbing presents a deeply polarized review profile. A substantial portion of positive reviewers praise individual technicians by name, highlight same-day responsiveness, and describe friendly, professional interactions — suggesting the company is capable of excellent service. However, an equally substantial and persistent body of negative reviews spanning over a decade consistently alleges price gouging, hidden fees, overbilling for hours not worked, failure to complete jobs, and refusal to honor callbacks or warranties. Pricing is the most damaged dimension, with dozens of reviewers describing charges they considered double or triple fair market rates, dispatch fees charged even when no work was performed, and estimates that ballooned after work began. Project completion is also significantly impacted by multiple reviews describing incomplete work, failed repairs that recurred within days or weeks, and technicians who did not return to finish jobs. Professionalism scores are dragged down by serious allegations including a technician becoming physically threatening, staff calling customers names, and owners dismissing complaints aggressively. Read less