Find Nearby Plumbers In Des Moines, Iowa

All four reviews explicitly praise professionalism, pricing, project completion, and technical expertise. Customers highlight punctuality, transparent communication, fair pricing, timely job completion, and skilled workmanship across multiple service areas (plumbing, HVAC, backflow prevention). The company demonstrates strong follow-up, customer service responsiveness, and attention to detail. However, all reviews are uniformly 5-star with highly positive language and limited critical detail, and the most recent review is from 2023 with others dating back to 2019, suggesting a smaller sample size with potential recency bias.

• All four reviews are 5-star ratings with uniformly positive language and no critical feedback or complaints—this pattern warrants caution regarding authenticity or selection bias
• Limited sample size (n=4) reduces statistical reliability despite high individual scores
• Most recent review is from October 2023; three reviews are from 2022 or earlier, limiting recency of evidence
• Repetitive praise language across reviews ('awesome,' 'fabulous,' 'impeccable') without specific technical details in some cases suggests possible curated or similar-source reviews

This WW Score of 92.3 should be treated with moderate caution: while all available evidence is strongly positive across all dimensions, the small sample size (4 reviews), uniformly perfect ratings, and potential selection bias limit confidence in generalizability to future customer experiences.

Prestige Plumbing Services, led primarily by Robert and his brother Richard, receives overwhelmingly positive feedback across all four scored dimensions. Professionalism is the most frequently cited strength, with dozens of reviewers praising punctuality, clear communication, friendliness, and respectful conduct — including one reviewer noting Robert removed his shoes without being asked. Project completion scores are also very strong, with the vast majority of reviewers confirming jobs were finished quickly, cleanly, and thoroughly, often within a single visit or with prompt follow-up when parts were needed. Experience is consistently highlighted through specific examples of accurate diagnosis, problem-solving that other plumbers failed at, and honest advice that saved customers money. Pricing is notably favorable, with multiple reviewers explicitly stating costs were 20–40% below competitor quotes and that there was no upselling. Four negative reviews exist: one citing no callback, one citing unprofessional communication around insurance, one alleging incorrect diagnosis and overcharging, and one that appears to be for an entirely different company (hospice harassment complaint) and was excluded from scoring.

• Two reviews (dated 2019-06-11 and 2018-06-11) appear to be for a completely different company — 'Prestige Home Improvement' based in Sykesville, MD, referencing contractors named Steve and Jim. These were excluded from dimension scoring as they do not pertain to Prestige Plumbing Services of Burbank, CA.
• One 1-star review (2017-06-11) referencing 17 harassing phone calls to someone with a parent in hospice is almost certainly for a different business entirely and was excluded from scoring.
• The overwhelming majority of reviews are 5-star with similar praise patterns (honest, professional, quick, knowledgeable). While this could suggest fake review risk, the reviews contain specific job details, named technicians, unique scenarios, and varied writing styles, which substantially reduces that concern. No fake review flag is raised, but the pattern warrants mild note.
• One 1-star review (2018-12-04) alleges incorrect diagnosis and attempts to extract unnecessary charges — this is a credible negative signal and was factored into experience and professionalism scores.
• One 1-star review (2024-02-17) and one 1-star review (2018-06-18) cite failure to respond to voicemails and texts, which negatively impacted the professionalism score.
• A significant portion of reviews (roughly 40%) are older than 24 months. Reviews from 2024 and 2023 remain consistently positive, suggesting sustained quality, but the score is anchored more heavily on recent reviews per scoring rules.

This WW Score is based on a large volume of reviews (83 total, 79 usable) spanning multiple years with strong recency representation through 2024, yielding HIGH confidence across all four dimensions and making this one of the more reliable scores that can be produced.

The Plumbing Doctor (Justin Walters) earns strong scores across all four dimensions, driven primarily by a large volume of recent, detailed, and specific reviews from 2024–2025. Professionalism is the most frequently praised dimension, with reviewers consistently highlighting punctuality, communication, respectfulness, and the office responsiveness of Sarah. Project completion scores are high, with multiple reviewers describing complex jobs — including a 900-foot HOA re-pipe and a full home re-pipe — completed on time and within budget. Experience scores are similarly strong, with a general contractor, a community project manager, and multiple repeat customers all attesting to Justin's technical depth and problem-solving ability. Pricing scores are slightly tempered by one 1-star review from 2020 citing costs over $1,000 for under two hours of work with customer-supplied parts, though the majority of reviewers describe pricing as fair and transparent. It should be noted that several older reviews (2012–2020) appear to reference different plumbers (Lonnie, Rob, Tyler, Dave) under what may have been a prior business name (R&D Plumbing), suggesting this Google listing may aggregate reviews from a predecessor company.

• BUSINESS IDENTITY CONCERN: Multiple older reviews (2012–2020) reference plumbers named Lonnie, Rob, Tyler, Dave, and a company called 'R&D Plumbing' or 'RD Plumbing' — not Justin Walters or The Plumbing Doctor. This strongly suggests the Google listing has inherited reviews from a prior or different business. Scores are primarily driven by the 2024–2025 reviews which consistently reference Justin and Sarah, but the older reviews may not reflect the current business.
• BLANK/EMPTY REVIEWS: 5 reviews contained no text (only a star rating). These were excluded from dimension scoring as they provide no usable data.
• RECENCY NOTE: The most reliable and detailed reviews are concentrated in the 12-month window of May 2024 – June 2025. Reviews from 2012–2017 are significantly older and reference different personnel, reducing their relevance to the current business.
• POTENTIAL FAKE REVIEW PATTERN (MINOR): The volume of 5-star reviews with highly enthusiastic language is notable, but most reviews include specific job details, named individuals, and unique circumstances, which reduces the likelihood of coordinated fake reviews. No identical phrasing was detected across reviews. Flag is LOW concern.
• NEGATIVE REVIEW: One 1-star review from November 2020 cited pricing as excessive (over $1,000 for under 2 hours with customer-supplied parts). This review may reference the prior R&D Plumbing entity rather than The Plumbing Doctor, but it was included in the pricing score calculation as a conservative measure.

This WW Score is moderately reliable for the current business (The Plumbing Doctor / Justin Walters) based on a strong volume of recent, specific, and independently detailed reviews from 2024–2025, but consumers should be aware that the overall review pool is partially contaminated by older reviews referencing a likely different business entity, and the score should be interpreted primarily in the context of the post-2024 review set.

Palmer Plumbing (Terrell) receives overwhelmingly positive feedback across all four dimensions, with professionalism and responsiveness being the most frequently cited strengths — reviewers consistently highlight same-day service, clear communication, and courteous conduct. Pricing is repeatedly described as fair, competitive, and significantly below competitor quotes, which is a notable differentiator. Project completion scores are strong, with multiple reviewers confirming jobs were finished correctly and on time, though one 1-star review explicitly states the installation was done incorrectly the first time and that the contractor refused to honor the warranty without charging a service fee — this is a meaningful negative data point that tempers the otherwise high scores. Experience and technical knowledge are well-supported by specific job descriptions including pipe replacement, water heater installs, sewer blockages, and leak repairs across many reviews. The single negative review (August 2024, the most recent review in the dataset) introduces a credible concern about warranty honoring and workmanship quality that cannot be dismissed.

• DUPLICATE REVIEW DETECTED: Two reviews are nearly word-for-word identical (the long PVC pipe replacement story), one dated 2024-01-26 and one dated 2024-06-09. This is a strong indicator of a duplicated or potentially fake review. Only one instance was counted in scoring.
• REVIEW DATE CLUSTERING: A large number of reviews share the exact date of 2024-06-09 00:00:00, which is atypical and may indicate batch-imported or solicited reviews rather than organic submissions. This reduces confidence in those specific reviews.
• ONE OUTLIER REVIEWER: A review mentions 'Brian' rather than 'Terrell' and references construction-side plumbing work, suggesting it may belong to a different contractor or was posted to the wrong profile. This review was excluded from scoring.
• ONE BLANK REVIEW: A review with a 5-star rating and no text was excluded from scoring as it contains no usable data.
• RECENCY CONCERN: The most recent review (2024-08-30) is the only 1-star review and raises a serious concern about warranty non-compliance and faulty installation. All other recent reviews are positive, but this negative review is the freshest data point and should be weighted accordingly.
• MOST REVIEWS ARE OLDER THAN 12 MONTHS from the likely analysis date, with the bulk of detailed reviews dating from 2019–2022. The recency of positive feedback is limited.

This WW Score is moderately reliable given the high volume of reviews and consistent positive themes, but confidence is tempered by duplicate review detection, suspicious date clustering suggesting possible solicited reviews, one credible and recent warranty-related complaint, and one review that appears to belong to a different contractor entirely.

Bob's Sewerooter Service earns consistently strong marks across all four dimensions based on a large body of reviews spanning over a decade. Professionalism is a standout theme, with numerous reviewers explicitly praising punctuality, same-day responsiveness, courteous demeanor, and cleanliness after jobs. Pricing is repeatedly described as reasonable, fair, and competitive — with one reviewer noting a 30% savings versus a name-brand competitor and another highlighting that prices barely changed over three years. Project completion is highly reliable, with reviewers consistently reporting jobs finished in a single visit, often within an hour, including complex issues like tree root infiltration that four other plumbers misdiagnosed. Experience is well-evidenced by the tree root case alone, where Bob's correctly diagnosed and resolved an issue others said required full excavation, and by multiple reviewers noting superior thoroughness compared to other companies they had used.

• Two reviews contain only the word 'unknown' or 'Easy' with no usable content — these were excluded from dimension scoring.
• The majority of reviews (approximately 25 of 30) are older than 12 months, with most dating from 2008–2019. Only 2 reviews are from the past 12 months (2023–2024). Recency is a concern and the score may not fully reflect current service quality.
• No negative reviews were found beyond one 1-star rating with no review text ('unknown'). While this could reflect genuinely excellent service, the absence of any critical feedback across 30 reviews warrants mild caution.
• Some generic phrasing appears across reviews (e.g., 'same-day service,' 'reasonable prices'), but most reviews include specific details, named technicians, or unique job descriptions, reducing concern about fake review patterns.

This WW Score carries HIGH overall confidence due to a large number of reviews with substantive, specific content across all four dimensions, though consumers should note that the bulk of reviews are more than five years old and only two reviews reflect experiences from the past 12 months.

Roberts Heating, Cooling and Plumbing earns strong marks across all four dimensions based on consistent, specific praise across many reviews spanning over a decade. Professionalism is the most frequently cited strength, with reviewers repeatedly highlighting punctuality, courteous communication, and cleanliness after job completion. Pricing is generally described as fair and transparent, with multiple reviewers noting no surprise charges and one reviewer explicitly stating 'the bid is the bid,' though one review noted Roberts was slightly more expensive than a competitor. Project completion scores are high, with reviewers describing jobs finished on time, old equipment disposed of, paperwork handled, and even after-hours emergency service honored. Experience and workmanship are praised across multiple complex jobs including full HVAC replacements, geothermal installs, and plumbing overhauls, reflecting a technically capable team.

• Three reviews contain only the word 'unknown' and provide no usable data — these were excluded from dimension scoring.
• One review contains only 'Quick and easy' with no substantive detail — treated as minimal usable data and excluded from dimension scoring.
• One review contains only 'It was really a wonderful experience' with no specifics — excluded from dimension scoring.
• One review contains only 'I was very pleased with him, and he came quite away when I needed him' — minimal detail, partially counted for professionalism only.
• The majority of reviews are older than 12 months, with only 2 reviews dated within the past 12 months (2024). Most reviews date from 2011–2020. Recency is a concern and scores should be interpreted with this in mind.
• All reviews are 5-star ratings with no negative or mixed reviews present. While many reviews contain specific, credible detail, the complete absence of any critical feedback across 19 reviews warrants mild caution. No strong fake review pattern detected, but the uniformity is noted.

This WW Score carries moderate-to-high reliability for historical performance, supported by numerous specific and detailed reviews, but should be treated with some caution given that only 2 of 19 reviews are from the past 12 months and all ratings are uniformly 5 stars with no critical feedback present.