Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and describe serious failures across every dimension. Professionalism is rated near zero due to allegations of ignoring callbacks for weeks or months, dismissing legitimate concerns, and predatory behavior toward elderly and vulnerable customers. Pricing is flagged as deeply unfair, with one reviewer alleging $6,000 was taken for work that was never properly comp... Read more
Both reviews are strongly negative and describe serious failures across every dimension. Professionalism is rated near zero due to allegations of ignoring callbacks for weeks or months, dismissing legitimate concerns, and predatory behavior toward elderly and vulnerable customers. Pricing is flagged as deeply unfair, with one reviewer alleging $6,000 was taken for work that was never properly completed, and another paying $1,000 for a botched door installation requiring full replacement. Project completion scores are critically low, as both jobs were left in worse condition than before, with structural issues ignored or worsened. Workmanship quality is described as severely deficient, including wrong door sizes, crooked hinges, unrepaired rotting subfloors, and a cracked shower drain left unaddressed. Read less