Becker & Becker

Becker and Becker has a strong base of loyal, long-term customers who consistently praise their responsiveness and prompt service, with multiple reviews citing same-day or next-morning turnaround. However, two serious negative reviews — one describing the owner yelling at a customer over a minor install mistake, and another describing dismissive phone staff with no apology after a soot incident ... Read more

Becker and Becker has a strong base of loyal, long-term customers who consistently praise their responsiveness and prompt service, with multiple reviews citing same-day or next-morning turnaround. However, two serious negative reviews — one describing the owner yelling at a customer over a minor install mistake, and another describing dismissive phone staff with no apology after a soot incident — meaningfully drag down the professionalism score. Pricing is a notable concern: one reviewer reported being billed over $500 for a job that normally costs $150 elsewhere, with incomplete results, which significantly lowers the price-friendly dimension. Project completion is mixed — most jobs appear to be finished satisfactorily, but the drain job review explicitly states the work was not completed and left a residual problem. The recency of positive reviews (2024) is encouraging, but the owner conduct complaint from 2023 is recent enough to remain relevant. Read less