Backlund Plumbing

Backlund Plumbing has a large and long-standing review base that reveals a genuinely mixed picture. Professionalism scores moderately well overall — the majority of individual technicians (Randy, Sheldon, Mike, Alex, Cody, etc.) are praised for being courteous, communicative, and professional, but the back-office and dispatch function draws repeated, specific criticism for rudeness, lost appoint... Read more

Backlund Plumbing has a large and long-standing review base that reveals a genuinely mixed picture. Professionalism scores moderately well overall — the majority of individual technicians (Randy, Sheldon, Mike, Alex, Cody, etc.) are praised for being courteous, communicative, and professional, but the back-office and dispatch function draws repeated, specific criticism for rudeness, lost appointments, poor callbacks, and unreliable scheduling. Pricing is the weakest dimension: multiple recent reviews (2024–2025) cite dramatically escalating costs, unexplained billing for hours not worked, and a lack of transparency, while older reviews praised competitive rates — suggesting a meaningful negative trend in value perception over time. Project completion is also a concern, with several explicit accounts of incomplete work, return visits required, a flooded basement after service, and at least one case of an abandoned job spanning 20 months with no resolution. Experience scores somewhat better, as many reviewers praise the technical skill of individual plumbers and their ability to diagnose and solve problems efficiently, though a few serious incidents — including a misdiagnosed lift station and a plumber recommending an unsafe practice — pull the score down. Read less