B & S Plumbing Heating & Cooling

B&S Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most-mentioned dimension and shows a stark split: several reviewers praised punctuality, responsiveness, and friendly communication, while multiple others reported being stood up for appointments, ignored on callbacks, and told not to call back — dragging the score down significantly. Project completion is... Read more

B&S Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most-mentioned dimension and shows a stark split: several reviewers praised punctuality, responsiveness, and friendly communication, while multiple others reported being stood up for appointments, ignored on callbacks, and told not to call back — dragging the score down significantly. Project completion is similarly divided, with one reviewer praising efficient multi-project completion in a single visit, while another describes pipes that have frozen every winter for 7 years after a $1,700 job with no follow-through, and a third describes a water heater installed incorrectly and then charged again to fix it. Pricing and experience scores are penalized by the same pattern: the incorrect installation charged at full price to correct, and the use of wrong pipe color coding on a second heater, suggest inconsistent workmanship that undermines confidence in technical quality. The majority of positive reviews are from 2012–2014, while the negative reviews are more recent (2019–2022), indicating a possible decline in service quality over time. Read less