Roberts Service

Roberts Service has a deeply mixed review profile. Professionalism is significantly dragged down by a no-show appointment with no proactive communication, a disputed camera diagnostic promise where office staff allegedly lied to a customer, and a general pattern of poor responsiveness in negative reviews — though positive reviewers do praise respectful technicians and punctual service. Pricing i... Read more

Roberts Service has a deeply mixed review profile. Professionalism is significantly dragged down by a no-show appointment with no proactive communication, a disputed camera diagnostic promise where office staff allegedly lied to a customer, and a general pattern of poor responsiveness in negative reviews — though positive reviewers do praise respectful technicians and punctual service. Pricing is the weakest dimension: three separate reviewers explicitly called out prices as shockingly high or a rip-off ($498.50 for a toilet install, $629 for two sink strainers, $325 non-refundable auger), while two older positive reviews describe pricing as reasonable and competitive. Project completion is mixed — most jobs described were completed, but the boiler servicing review raises a serious concern that maintenance work was not being performed properly over a decade of service calls. Experience scores moderately, with positive reviewers praising reliable and skilled work, but the boiler neglect allegation and the diagnostic confusion undercut confidence in technical thoroughness. Read less