Randall & Sons Plumbing

Randall and Sons has a deeply mixed record across a large review set spanning roughly 12 years. When things go well, reviewers consistently praise Spike's responsiveness, punctuality, honest pricing, and solid technical ability — particularly for emergency calls and straightforward repairs. However, a meaningful cluster of negative reviews describes serious failures: abandoned jobs, unreturned c... Read more

Randall and Sons has a deeply mixed record across a large review set spanning roughly 12 years. When things go well, reviewers consistently praise Spike's responsiveness, punctuality, honest pricing, and solid technical ability — particularly for emergency calls and straightforward repairs. However, a meaningful cluster of negative reviews describes serious failures: abandoned jobs, unreturned calls, incomplete work, poor follow-through on callbacks, and at least one instance of a newly installed water heater left leaking without notice. Professionalism scores are dragged down significantly by multiple credible accounts of rude behavior, unprofessional conduct, and communication breakdowns. Project completion is the most penalized dimension, as several reviewers explicitly describe work that was left unfinished, required multiple return visits due to errors, or was never completed at all. Pricing is the strongest dimension, with most reviewers who mentioned cost describing it as fair or reasonable, and one reviewer noting the final bill came in under the quoted amount. Read less