Great Lakes Heating & Air Conditioning

Great Lakes Heating and Air Conditioning receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns and multiple allegations of deceptive sales practices. Across 15 reviews, customers report systematic overcharging—parts marked up 800-900%, capacitors billed at 10x retail cost, and aggressive upselling tactics targeting seniors and vulnerable customers. While some te... Read more

Great Lakes Heating and Air Conditioning receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns and multiple allegations of deceptive sales practices. Across 15 reviews, customers report systematic overcharging—parts marked up 800-900%, capacitors billed at 10x retail cost, and aggressive upselling tactics targeting seniors and vulnerable customers. While some technicians demonstrated technical competence and punctuality, professionalism is undermined by poor follow-up, communication failures, and instances of unprofessional behavior (tracking mud, smoking indoors). Project completion issues include incomplete diagnostics, callbacks that required additional charges despite prior failed repairs, and unresolved ductwork scheduling. Only 2 positive reviews (both from 2023) praise service speed and courtesy, but these are vastly outweighed by 11 one-star reviews documenting fraud-like practices. Read less