Dye Plumbing & Heating

Dye Plumbing exhibits a stark divide between technician quality and business practices. Field technicians are consistently praised as polite, knowledgeable, and professional (72/100 professionalism score). However, the company is severely hampered by aggressive pricing practices, including $75 diagnostic fees, double-charging for two-person crews on single-person jobs, and inflated labor rates (28... Read more

Dye Plumbing exhibits a stark divide between technician quality and business practices. Field technicians are consistently praised as polite, knowledgeable, and professional (72/100 professionalism score). However, the company is severely hampered by aggressive pricing practices, including $75 diagnostic fees, double-charging for two-person crews on single-person jobs, and inflated labor rates (28/100 pricing score). Project completion is problematic, with documented failures including incorrect water line connections, failed sump pumps at 9 months, repeated winterization failures causing pipe damage, and poor follow-up on warranty issues (35/100). Technical execution shows mixed results with both skilled work and critical errors (58/100 experience). The most damaging pattern is non-responsiveness to customer complaints and warranty issues, suggesting systemic customer service failures at the management level. Read less