Church Plumbing & Heating

Church Plumbing & Heating shows a deeply polarized customer base with stark contrasts between recent positive reviews (primarily from June 2025 and early 2025) and numerous negative reviews spanning 2014–2022. Recent reviews consistently praise professionalism, punctuality, and technical knowledge, with technicians like Nate, Kristi, Mark, and Greg receiving specific commendation. However, histo... Read more

Church Plumbing & Heating shows a deeply polarized customer base with stark contrasts between recent positive reviews (primarily from June 2025 and early 2025) and numerous negative reviews spanning 2014–2022. Recent reviews consistently praise professionalism, punctuality, and technical knowledge, with technicians like Nate, Kristi, Mark, and Greg receiving specific commendation. However, historical reviews reveal systemic issues with pricing transparency, hidden service fees ($99–$453 charges not disclosed upfront), significant overcharging relative to market rates, and poor project follow-through including incomplete repairs, failed callbacks, and refusal to honor warranty obligations. The company's pricing dimension scores critically low (45.0) due to widespread complaints about inflated quotes, undisclosed fees, and charges 2–3 times higher than competitors. Project completion also suffers (68.0) with documented cases of incomplete work, failed diagnostics, and lack of accountability. The recent surge in 5-star reviews with minimal detail raises authenticity concerns. Read less