Boelcke Heating

Boelcke receives deeply mixed feedback across all four dimensions. Professionalism is the most frequently discussed dimension and shows a stark split: several reviews praise courteous, on-time technicians, while multiple others describe no-shows, rude office staff, ignored emails, and a dismissive management response to legitimate complaints. Pricing is the weakest dimension by far, with numerous ... Read more

Boelcke receives deeply mixed feedback across all four dimensions. Professionalism is the most frequently discussed dimension and shows a stark split: several reviews praise courteous, on-time technicians, while multiple others describe no-shows, rude office staff, ignored emails, and a dismissive management response to legitimate complaints. Pricing is the weakest dimension by far, with numerous reviewers explicitly calling out exorbitant service call fees ($220–$250 just to diagnose), parts markups described as obscene, and a general sense that the company takes advantage of customers who are not price-savvy. Project completion is also problematic, with documented cases of abandoned follow-through, a 45-day ghosting after a quote visit, missed appointments, and a multi-day hot water outage after a failed first installation attempt. Experience scores modestly higher, as some technicians are praised for skill and problem-solving, but this is undercut by cases where technicians caused new problems (polarity/furnace wiring issue) and misdiagnosed equipment that simply needed cleaning. Read less