Affordable Drain Cleaning

The contractor receives strong praise for the lead technician Rick's friendliness, knowledge, and honest communication — including transparency when a job falls outside their scope. However, professionalism is significantly dragged down by a recurring pattern of rude phone/scheduling staff, an undisclosed overtime charge, and a last-minute cancellation that left a customer stranded, all document... Read more

The contractor receives strong praise for the lead technician Rick's friendliness, knowledge, and honest communication — including transparency when a job falls outside their scope. However, professionalism is significantly dragged down by a recurring pattern of rude phone/scheduling staff, an undisclosed overtime charge, and a last-minute cancellation that left a customer stranded, all documented across multiple reviews. Project completion is mixed: several jobs were completed efficiently and cleanly, but one review describes a prolonged 4.5-hour visit with repeated failures, and some visits concluded without completing work due to scope limitations. Pricing feedback is generally positive, with one reviewer noting costs were less than half of competitors, though the hidden overtime charge incident introduces a transparency concern. The score reflects a business with a capable technician at its core but meaningful operational and customer service weaknesses that cannot be ignored. Read less