A+ Plumbing Heating, and Cooling

The overwhelming majority of reviews describe serious failures across all four dimensions, with only 3 of 12 reviews being positive. Professionalism is heavily penalized by multiple accounts of rude technicians, dismissive attitudes, muddy footprints, soaked rugs, and a two-month delay in responding to a complaint — offset only slightly by a few reviewers praising specific technicians like Shawn... Read more

The overwhelming majority of reviews describe serious failures across all four dimensions, with only 3 of 12 reviews being positive. Professionalism is heavily penalized by multiple accounts of rude technicians, dismissive attitudes, muddy footprints, soaked rugs, and a two-month delay in responding to a complaint — offset only slightly by a few reviewers praising specific technicians like Shawn and Luis. Pricing is a major pain point, with repeated complaints about excessive charges, unexplained surcharges, $89 diagnostic fees, and a $225 charge for a 5-minute fix using a $10 part. Project completion is the most damaging dimension: multiple customers report work that failed immediately after completion, repeat flooding of basements, unresolved clogs, and technicians who left without finishing the job or providing promised estimates. Experience scores marginally higher due to a small number of genuinely skilled interactions, but is dragged down by a technician who fed 35 feet of cable past a clog located 10 feet away, repeated sump pump pipe failures, and a tech who used chemicals instead of the snake service that was explicitly requested. Read less