Roby’s Plumbing

This contractor has a large and broadly positive review base, with many customers praising individual technicians by name for being knowledgeable, courteous, and efficient. However, pricing is a persistent and significant concern across a substantial portion of reviews spanning multiple years, with numerous customers explicitly describing charges as excessive, surprising, or not disclosed upfront ... Read more

This contractor has a large and broadly positive review base, with many customers praising individual technicians by name for being knowledgeable, courteous, and efficient. However, pricing is a persistent and significant concern across a substantial portion of reviews spanning multiple years, with numerous customers explicitly describing charges as excessive, surprising, or not disclosed upfront — this materially drags the pricing score down. Professionalism is mixed: while most field technicians receive strong marks, there are multiple serious incidents involving rude or dismissive staff (including a technician using a slur, a technician calling a customer a derogatory name, and repeated scheduling failures with no-shows and poor communication from office staff). Project completion is generally solid, with most jobs described as finished correctly and on time, though a handful of reviews cite incomplete work, a provider-caused pipe break that was not remedied, and a case where the job was declared done but left the customer with only partial plumbing function. Experience scores well overall, with many reviewers noting skilled diagnostics and quality workmanship, though a few reviews describe misdiagnosis or unnecessary upselling of work that a competitor later resolved more simply. Read less