Northern Comfort Systems

Northern Comfort Systems has a large and predominantly positive review base spanning over a decade, with many customers praising prompt, courteous, and thorough technicians — particularly named individuals like Tom, Brandon, Joe, Dustin, and Ron. However, a meaningful cluster of negative reviews raises serious concerns across all dimensions: pricing complaints include a customer charged $397 for... Read more

Northern Comfort Systems has a large and predominantly positive review base spanning over a decade, with many customers praising prompt, courteous, and thorough technicians — particularly named individuals like Tom, Brandon, Joe, Dustin, and Ron. However, a meaningful cluster of negative reviews raises serious concerns across all dimensions: pricing complaints include a customer charged $397 for a capacitor versus a competitor's $190, a $580 heating element quote, and a $700 float replacement that a homeowner fixed for $60 in 20 minutes. Project completion is undermined by multiple accounts of repeat service calls failing to resolve issues, a carbon monoxide incident following a service call, equipment left disconnected after visits, and a furnace installed in an inappropriate location causing years of problems. Experience scores are dragged down by technicians misdiagnosing problems, leaving units non-functional after visits, and at least one credible allegation of upselling unnecessary repairs. The company also changed ownership (now Apex-Bassett), and recent 2025 reviews flag broken promises and misleading website information about service areas and free estimates, introducing additional uncertainty about current service quality. Read less