Dial One Hoosier Heating Air Conditioning & Plmbng

Dial One demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by missed appointments, poor communication, dispatcher rudeness, and failure to honor stated policies. Pricing is a major complaint with customers reporting grossly inflated estimates ($10,000 for a $300 fix), hidden service charges, and refusal to honor discounts after service failu... Read more

Dial One demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by missed appointments, poor communication, dispatcher rudeness, and failure to honor stated policies. Pricing is a major complaint with customers reporting grossly inflated estimates ($10,000 for a $300 fix), hidden service charges, and refusal to honor discounts after service failures. Project completion suffers from incomplete work, parts not in stock at appointment time, and unresolved issues after payment. Only one positive review from 2014 acknowledges honest pricing and thoroughness, but this is heavily outweighed by six recent negative reviews (2015-2024) documenting systemic failures. The company's stated "Always on time or you don't pay" policy is revealed to apply only to premium reservations, misleading regular customers. Read less