Tom Isbell

This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by documented verbal abuse, disrespect toward customers, and unprofessional conduct including hanging up on callers. Pricing practices show evidence of overcharging, billing for work not performed, and lack of transparency in invoices. Project completion is undermined by incom... Read more

This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by documented verbal abuse, disrespect toward customers, and unprofessional conduct including hanging up on callers. Pricing practices show evidence of overcharging, billing for work not performed, and lack of transparency in invoices. Project completion is undermined by incomplete work, poor workmanship (crooked faucet installation), and failure to deliver promised services (boiler cleaning not performed). Technical experience is questionable given unnecessary wall damage, failed HVAC repairs requiring professional remediation, and inadequate diagnostic procedures. The single moderately positive review (3-star, 2015) is substantially outweighed by three 1-star reviews documenting serious misconduct. Read less