Brouillette Heating Cooling & Plumbing

The majority of reviews paint a positive picture of a responsive, polite, and knowledgeable small family business, with multiple customers praising same-day service, fair pricing, and skilled technicians. However, one detailed 1-star review significantly tempers the scores across all dimensions, describing a misdiagnosis, a technician-caused equipment failure, dishonesty from that technician, and ... Read more

The majority of reviews paint a positive picture of a responsive, polite, and knowledgeable small family business, with multiple customers praising same-day service, fair pricing, and skilled technicians. However, one detailed 1-star review significantly tempers the scores across all dimensions, describing a misdiagnosis, a technician-caused equipment failure, dishonesty from that technician, and dismissive, disrespectful treatment from billing staff and the owner when the customer raised concerns. Professionalism in particular is pulled down by the billing dispute and the owner's conduct described in the negative review. Project completion is similarly affected, as the initial technician failed to correctly diagnose the issue and the customer was directed to perform their own repair. Pricing scores remain relatively strong given multiple explicit mentions of fair and reasonable charges, though the negative review raises concerns about being billed for a technician's own error. Read less