Thornton Plumbing

Thornton Plumbing demonstrates strong professionalism with consistent punctuality, responsiveness, and courteous communication across 28 mentions. Technical competence and workmanship quality are solid (85.0 score, 16 mentions). However, pricing emerges as a significant weakness (68.0 score, 15 mentions), with multiple customers citing overcharges, excessive trip fees, and quotes perceived as infl... Read more

Thornton Plumbing demonstrates strong professionalism with consistent punctuality, responsiveness, and courteous communication across 28 mentions. Technical competence and workmanship quality are solid (85.0 score, 16 mentions). However, pricing emerges as a significant weakness (68.0 score, 15 mentions), with multiple customers citing overcharges, excessive trip fees, and quotes perceived as inflated. Project completion shows moderate reliability (79.0 score, 18 mentions) with some instances of incomplete work, follow-up issues, and one documented no-show. The owner exhibits concerning interpersonal volatility in several reviews, becoming defensive and hostile when questioned about pricing or scheduling. Read less