Paul Henderson Plumbing

Paul Henderson Plumbing has a strong overall track record built on decades of reviews, with the majority of customers praising professionalism, punctuality, and technician quality — particularly standout individuals like Eric, Bob, Brandon, Josh, Sean, and Jordan (in most reviews). Project completion scores well, with numerous accounts of jobs finished on time, same-day service, and callbacks ho... Read more

Paul Henderson Plumbing has a strong overall track record built on decades of reviews, with the majority of customers praising professionalism, punctuality, and technician quality — particularly standout individuals like Eric, Bob, Brandon, Josh, Sean, and Jordan (in most reviews). Project completion scores well, with numerous accounts of jobs finished on time, same-day service, and callbacks honored, though a handful of notable failures exist including a no-show appointment, a missed scheduling incident, and one review noting incomplete work with a promise note. Experience scores highly across the board, with multiple reviewers citing technicians' diagnostic skill, thoroughness, and going beyond the immediate job. Pricing is the weakest dimension: while many customers praise fair or competitive pricing, a meaningful cluster of negative reviews explicitly cite overcharging, hidden fees, inflated parts costs, and a $40 goodwill gesture on a $2,800 bill as inadequate — pulling the pricing score down significantly. The most recent 1-star reviews (2024–2025) raise concerns about responsiveness and pricing transparency that temper confidence in current service quality. Read less