Orange Plumbing

Orange Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple credible complaints about rude receptionists, a plumber arriving nearly 3 hours late without tools, a technician who rushed away, and a company that hung up on a customer — offsetting the many reviews praising punctuality and courteous technicians. Project... Read more

Orange Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple credible complaints about rude receptionists, a plumber arriving nearly 3 hours late without tools, a technician who rushed away, and a company that hung up on a customer — offsetting the many reviews praising punctuality and courteous technicians. Project completion is similarly split: several reviews praise efficient, thorough work, while others describe incomplete jobs (missing valve replacements, unattached drain plugs, wrong repairs performed), a refusal to return to fix acknowledged mistakes, and a 5-day no-callback situation. Pricing receives a moderate-to-poor score because while some reviewers found costs reasonable, others explicitly called the company 'super expensive,' described unclear billing, inconsistent hourly rates quoted by different staff, and a $45 charge that led to a customer being banned. Experience scores reflect genuine skill praised in many reviews but undermined by accounts of plumbers not having required parts, performing the wrong service, failing to fix the stated problem, and leaving work incomplete. The overall WW Score of approximately 62 reflects a contractor with real capability but serious and recurring service delivery and customer relations failures. Read less