Mr. Rooter Plumbing of Indianapolis and Central Indiana

Mr. Rooter presents a deeply split profile across its review history. Recent reviews from 2025 are predominantly positive, with technicians like Jacob, Carlos, Damon, and James receiving specific praise for professionalism, knowledge, punctuality, and communication. However, a substantial body of older reviews (2013–2022) documents serious failures including abandoned jobs, broken equipment left... Read more

Mr. Rooter presents a deeply split profile across its review history. Recent reviews from 2025 are predominantly positive, with technicians like Jacob, Carlos, Damon, and James receiving specific praise for professionalism, knowledge, punctuality, and communication. However, a substantial body of older reviews (2013–2022) documents serious failures including abandoned jobs, broken equipment left in customer pipes, refusal to honor refunds, grossly inflated pricing, and poor workmanship that caused secondary damage. Pricing is the weakest dimension, with multiple reviewers across different years explicitly calling out charges as excessive or predatory — including quotes of $400 for 5-minute jobs, $546 for a drain clean, and $220 per foot of pipe. Project completion is also significantly dragged down by several reviews describing incomplete work, failed inspections, and jobs that required third-party contractors to finish. The recency trend is positive but the volume and severity of older negative reviews cannot be ignored. Read less