Mr. Leak Detective

Both reviews are strongly negative and describe serious failures across all four dimensions. Professionalism was poor in both cases: the contractor in Review 1 failed to follow up after management promised resolution and only responded when threatened with a review, while the contractor in Review 2 avoided phone calls until the customer used a different number. Pricing scores extremely low because... Read more

Both reviews are strongly negative and describe serious failures across all four dimensions. Professionalism was poor in both cases: the contractor in Review 1 failed to follow up after management promised resolution and only responded when threatened with a review, while the contractor in Review 2 avoided phone calls until the customer used a different number. Pricing scores extremely low because both customers paid significant fees and received no value — in fact, both suffered additional financial harm as a direct result of the contractor's work. Project completion is near zero as neither job was completed correctly: the leak was not found in either case, no follow-through occurred, and promised callbacks were not honored. Experience scores are critically low, as both contractors demonstrated a lack of basic technical competence — one failed to use proper equipment or methodology, and the other misidentified the leak location causing unnecessary structural damage to the customer's home. Read less