McNeely Owned

McNeely shows mixed performance across all dimensions. Professionalism scores 74 based on 22 mentions, reflecting strong communication and punctuality in many cases but offset by serious complaints about unprofessional behavior, no-shows, and poor customer service interactions. Pricing is the weakest dimension at 58 (11 mentions), with multiple complaints about overcharging, inflated labor costs, ... Read more

McNeely shows mixed performance across all dimensions. Professionalism scores 74 based on 22 mentions, reflecting strong communication and punctuality in many cases but offset by serious complaints about unprofessional behavior, no-shows, and poor customer service interactions. Pricing is the weakest dimension at 58 (11 mentions), with multiple complaints about overcharging, inflated labor costs, and upselling unnecessary services. Project completion scores 76 (18 mentions), with most work completed but several reports of incomplete repairs, warranty issues, and follow-up problems. Experience scores 80 (15 mentions), indicating generally skilled technicians, though some reviews cite corner-cutting and misdiagnosis. The company demonstrates competence but inconsistency in execution and significant pricing concerns. Read less