Jim Russell Plumbing, Heating & Air Conditioning

Jim Russell Plumbing demonstrates severe deficiencies across professionalism, pricing, and project completion. Eight reviews explicitly document poor communication, missed appointments, failure to call customers back, and lack of courtesy—particularly egregious in emergency situations involving children. Five reviews detail pricing practices that are fundamentally deceptive: quotes that are doub... Read more

Jim Russell Plumbing demonstrates severe deficiencies across professionalism, pricing, and project completion. Eight reviews explicitly document poor communication, missed appointments, failure to call customers back, and lack of courtesy—particularly egregious in emergency situations involving children. Five reviews detail pricing practices that are fundamentally deceptive: quotes that are doubled on final invoices, undisclosed charges for extended warranties, and hourly rates exceeding $2,700/hour for simple tasks. Seven reviews confirm failure to honor commitments, including cancelled appointments without notification and incomplete follow-through on service promises. Only one positive review mentions competent technical work, but this is heavily outweighed by systemic operational failures. The company's pattern of poor communication, lack of transparency, and broken commitments makes it unreliable despite occasional technical competence. Read less